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DEMATTING FEE

We will be enforcing a de-matting fee that will be an extra $15 dollars added on to your bill for SEVERELY matted dogs. We understand sometimes things happen and schedules get busy but please brush your dog as much as possible and we will try to keep the long haircut you enjoy.

RETURNED CHECKS

A $25.00 fee will be charged on all

returned checks. On top of the amount of the original check.

RUNNING LATE POLICY

This policy will go into action when running late for an appointment and could cost up to $10 and/or rescheduling your grooming appointment (depending on the day and number dogs coming in). With this said, we understand things come up and in unexpected cases, we will work with you the best we can.

NO SHOW/NO CALL POLICY

We do understand things come up from time to time and will work with you in case of an emergency. We do, however, need to consider the loss of income we occur to non-attendance of appointments.

We schedule your time with us “Just For You” when you do not show up or cancel less than 24 hours of notice, many people are affected, my employees, myself and other customers. In order to keep our prices down, we will be enforcing a fee of ½ the usual grooming cost to your next visit (In addition to your normal grooming fee).

We trust that you will be here for the time that we have scheduled just for you.

Thank you for allowing us to care and groom for your dog, and for being so understanding in this matter.

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